Conference Documents
Conference Statement
Think Pieces
Oct 08, 2017
Opening Ceremony
Ambassador Thomas Guerber, Director, DCAF
Nicola Williams, United Kingdom Service Complaints Ombudsman for the Armed Forces
Oct 08, 2017
Keynote Address
General Sir Gordon Messenger KCB, DSO* OBE ADC, Vice Chief of the Defence Staff
Oct 08, 2017
Session 1. Maximizing the Role of Ombuds Institutions within Ethical and Legal Boundaries
Chair: Susan Atkins, former UK Service Complaints Commissioner
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Speaker 1: Paul Pfitzner, Senior Assistant Ombudsman, Defence Branch, Australian Commonwealth Ombudsman
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Speaker 2: Allyson Macvean, Professor of Policing and Criminology, Bath Spa University
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Speaker 3: Lt. Gen (Ret.) T. T. Matanzima, South African Military Ombud
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Speaker 4: Jerald Joseph, Human Rights Commissioner of Malaysia (SUHAKAM)
Session 2: Ethical Practice in Ombuds Institutions and Armed Forces Environments
Session Leader: Dr David Whetham
Session 3: Duty of Care: Mental Health
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Speaker 1: Guy Parent, Canadian Veterans Ombudsman
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Speaker 2: Simon Wilson, Fixed Threat Assessment Centre
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Speaker 3: Andrea Macfarlane and Padre Michael Hall, Royal Air Force, and Fionnuala Bonnar, Mental Health First Aid UK
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Speaker 4: Graziella Pavone, ODIHR
Oct 09, 2017
Session 4: Building an Inclusive Armed Forces: Addressing the Needs of Diverse Groups
Chair: Joyce Sylvester, National Ombudsman of the Netherlands
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Breakout group 1: Gender
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Breakout group 2: Religion
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Breakout group 3: Sexual orientation
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Breakout group 4: Race and/or ethnicity
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Breakout group 5: Young people (including conscripts)
Session 5: Duty of Care: International Missions
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Speaker 1: Reinier van Zutphen, National Ombudsman of the Netherlands
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Speaker 2: Hans-Peter Bartels, German Parliamentary Commissioner for the Armed Forces
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Speaker 3: William McDermott, DCAF
Oct 09, 2017
Keynote Address
Lt Gen Richard Nugee CVO, CBE Chief of Defence People (CDP)
Oct 09, 2017
Session 6: (Why) are Armed Forces personnel reluctant to complain?
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Breakout group where formed on the basis of type of ombuds institution: General Ombuds Institution, Military Ombuds Institution, and Inspector General
Oct 09, 2017
Closing ceremony
Chair: Nicola Williams, Service Complaints Ombudsman of the United Kingdom
Adoption of the Conference Statement
Moderator: William McDermott, DCAF
Announcement of the 10th ICOAF
Speaker: Lt. Gen (Ret.) T. T. Matanzima, Military Ombuds, South Africa
Closing Remarks
International Conference of